.gb-assistance{--gb-bg:#071522;--gb-panel:#0d2233;--gb-panel-2:#0a1d2c;--gb-line:#173a53;--gb-text:#f7fbff;--gb-muted:#8db2ca;--gb-accent:#3bbcff;--gb-accent-2:#6c7cff;--gb-good:#43e0a8;--gb-danger:#ff6b7d;color:var(--gb-text);display:grid;gap:24px}.gb-assistance *{box-sizing:border-box}.gb-assistance__hero,.gb-assistance__card{border:1px solid var(--gb-line);background:linear-gradient(145deg,var(--gb-panel),var(--gb-panel-2));border-radius:22px}.gb-assistance__hero{padding:30px;display:flex;justify-content:space-between;gap:28px;align-items:center}.gb-assistance__hero h2{font-size:clamp(28px,4vw,42px);margin:6px 0 8px}.gb-assistance__hero p,.gb-assistance__hint,.gb-choice small,.gb-assistance__side li span,.gb-request p{color:var(--gb-muted);line-height:1.55}.gb-assistance__eyebrow{font-size:11px;letter-spacing:.16em;font-weight:800;color:var(--gb-accent)}.gb-assistance__trust{display:flex;align-items:center;gap:12px;min-width:220px;padding:14px 16px;border-radius:16px;background:#081a29;border:1px solid var(--gb-line)}.gb-assistance__trust-dot{width:10px;height:10px;border-radius:50%;background:var(--gb-good);box-shadow:0 0 0 6px rgba(67,224,168,.09)}.gb-assistance__trust small,.gb-assistance__trust strong{display:block}.gb-assistance__trust small{color:var(--gb-muted);font-size:10px;letter-spacing:.1em}.gb-assistance__trust strong{margin-top:4px}.gb-assistance__layout{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(260px,.7fr);gap:18px}.gb-assistance__card{padding:26px}.gb-assistance__steps{display:flex;align-items:center;margin-bottom:28px}.gb-assistance__steps span{width:34px;height:34px;display:grid;place-items:center;border-radius:50%;border:1px solid var(--gb-line);color:var(--gb-muted);font-weight:800}.gb-assistance__steps span.is-active,.gb-assistance__steps span.is-done{border-color:var(--gb-accent);background:rgba(59,188,255,.12);color:var(--gb-text)}.gb-assistance__steps span.is-done{background:rgba(67,224,168,.12);border-color:var(--gb-good)}.gb-assistance__steps i{height:1px;flex:1;background:var(--gb-line)}.gb-assistance fieldset{border:0;padding:0;margin:0}.gb-assistance legend{font-size:24px;font-weight:800;padding:0;margin:0 0 6px}.gb-choice{display:flex;gap:14px;align-items:flex-start;padding:16px;margin-top:12px;border:1px solid var(--gb-line);border-radius:16px;cursor:pointer;background:rgba(3,16,27,.25);transition:border-color .15s,transform .15s}.gb-choice:hover{border-color:#2d668a;transform:translateY(-1px)}.gb-choice:has(input:checked){border-color:var(--gb-accent);box-shadow:0 0 0 1px rgba(59,188,255,.18) inset}.gb-choice input{margin-top:3px;accent-color:var(--gb-accent)}.gb-choice b,.gb-choice small{display:block}.gb-choice small{margin-top:4px}.gb-field{display:block;margin-top:16px}.gb-field>span{display:block;font-weight:700;margin-bottom:8px}.gb-field textarea{width:100%;resize:vertical;min-height:150px;border:1px solid var(--gb-line);border-radius:14px;background:#071a29;color:var(--gb-text);padding:14px 15px;font:inherit;outline:none}.gb-field textarea:focus{border-color:var(--gb-accent);box-shadow:0 0 0 3px rgba(59,188,255,.1)}.gb-field>small{display:block;text-align:right;color:var(--gb-muted);margin-top:5px}.gb-assistance__capability{margin-top:16px;padding:13px 14px;border-radius:14px;background:rgba(59,188,255,.07);color:var(--gb-muted);line-height:1.45}.gb-assistance__actions{display:flex;justify-content:flex-end;gap:10px;margin-top:22px}.gb-btn{min-height:44px;padding:0 18px;border-radius:12px;border:1px solid var(--gb-line);font-weight:800;cursor:pointer}.gb-btn:disabled{opacity:.55;cursor:not-allowed}.gb-btn--primary{border-color:transparent;background:linear-gradient(135deg,var(--gb-accent),var(--gb-accent-2));color:white}.gb-btn--ghost{background:transparent;color:var(--gb-text)}.gb-btn--danger{background:rgba(255,107,125,.08);border-color:rgba(255,107,125,.5);color:#ff98a5}.gb-assistance__error{padding:12px 14px;border:1px solid rgba(255,107,125,.5);background:rgba(255,107,125,.08);border-radius:12px;color:#ffb3bc}.gb-assistance__side h3{font-size:22px;margin:8px 0 20px}.gb-assistance__side ul{list-style:none;margin:0;padding:0;display:grid;gap:18px}.gb-assistance__side li{display:grid;gap:4px}.gb-request__head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.gb-request__head h3{font-size:24px;margin:6px 0 0}.gb-status{padding:8px 11px;border-radius:999px;border:1px solid var(--gb-line);background:#081b2a;color:var(--gb-accent);font-weight:800;font-size:12px}.gb-request__grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:22px}.gb-request__grid>div{padding:14px;border:1px solid var(--gb-line);border-radius:14px;background:rgba(3,16,27,.25)}.gb-request__grid small,.gb-request__grid strong{display:block}.gb-request__grid small{color:var(--gb-muted);margin-bottom:6px}.gb-dashboard-assistance{display:flex;align-items:center;justify-content:space-between;gap:20px}.gb-dashboard-assistance__copy p{max-width:560px}.gb-assistance-history__list{display:grid;gap:10px}.gb-history-row{display:grid;grid-template-columns:minmax(160px,1fr) 1fr auto;gap:14px;align-items:center;border:1px solid var(--gb-line);border-radius:14px;padding:14px}.gb-history-row small{color:var(--gb-muted)}@media(max-width:900px){.gb-assistance__layout{grid-template-columns:1fr}.gb-request__grid{grid-template-columns:repeat(2,1fr)}.gb-assistance__hero{align-items:flex-start;flex-direction:column}.gb-assistance__trust{width:100%}}@media(max-width:560px){.gb-assistance{gap:14px}.gb-assistance__hero,.gb-assistance__card{border-radius:17px;padding:18px}.gb-assistance__hero h2{font-size:28px}.gb-assistance legend{font-size:21px}.gb-choice{padding:14px}.gb-assistance__actions{display:grid;grid-template-columns:1fr 1fr}.gb-assistance__actions .gb-btn:only-child{grid-column:1/-1}.gb-request__grid{grid-template-columns:1fr}.gb-request__head{flex-direction:column}.gb-dashboard-assistance{align-items:stretch;flex-direction:column}.gb-history-row{grid-template-columns:1fr}.gb-btn{min-height:48px}}

.gb-ticket-conversation{display:grid;gap:16px}.gb-ticket-conversation[hidden]{display:none}.gb-ticket-thread{display:grid;gap:10px;max-height:480px;overflow:auto}.gb-ticket-message{padding:13px 14px;border:1px solid var(--gb-line);border-radius:14px;background:rgba(3,16,27,.3)}.gb-ticket-message.is-operator{border-color:rgba(59,188,255,.4)}.gb-ticket-message small{display:block;color:var(--gb-muted);margin-bottom:6px}.gb-ticket-reply{display:grid;gap:10px}.gb-history-row{cursor:pointer}.gb-history-row:hover{border-color:#2d668a}